Returns & Refunds

At SAVI Home, customer satisfaction is important to us. If you are not completely satisfied with your purchase, please review our return policy below.

1. Return Eligibility

You may request a return within 14 days of delivery.

To be eligible for a return:

  • Item must be unused, unworn, and in original condition

  • Item must be in original packaging

  • Proof of purchase (order confirmation or receipt) is required

Items that do not meet these conditions may not be eligible for a refund.

2. Non-Returnable Items

The following items cannot be returned:

  • Final sale or clearance items

  • Gift cards

  • Personalized or custom-made items

  • Used or damaged items (not caused by shipping)

3. Damaged or Defective Items

If your item arrives damaged or defective:

  • Contact us within 48 hours of delivery

  • Email homesavi860@gmail.com

  • Include your order number and clear photos of the issue

We will review and offer a replacement or refund if approved.

4. Return Process

To initiate a return:

  1. Email us at homesavi860@gmail.com

  2. Include your order number and reason for return

  3. Wait for return approval and instructions

  4. Ship the item back to the address provided

Please do not send items back without approval.

5. Return Shipping Costs

  • Customers are responsible for return shipping costs unless the item is defective or incorrect.

  • Original shipping fees are non-refundable.

6. Refunds

Once we receive and inspect your returned item:

  • You will be notified of approval or rejection.

  • Approved refunds will be processed to your original payment method within 5–10 business days.

  • Processing time may vary depending on your bank or payment provider.

7. Exchanges

We only replace items if they are defective or damaged.
For exchange requests, please contact homesavi860@gmail.com.

8. Late or Missing Refunds

If you haven’t received a refund:

  • Check your bank account again

  • Contact your credit card company

  • Contact your bank

If you still have not received your refund, email us at support@mysavihome.com  .

9. Contact Information

For any return or refund inquiries:

support@mysavihome.com