Refund Policy
At SAVI Home, we strive to ensure customer satisfaction. Please read our refund policy carefully before making a purchase.
1. Refund Eligibility
Refunds are only issued under the following conditions:
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The item is returned within 7 days of delivery
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The item is unused, in original condition, and in original packaging
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Proof of purchase is provided
Refunds will not be issued for items that show signs of use, damage (not caused during shipping), or missing original packaging.
2. Non-Refundable Items
The following items are not eligible for refunds:
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Final sale or clearance items
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Gift cards
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Customized or personalized products
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Items marked as non-returnable
3. Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item:
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Contact us within 48 hours of delivery
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Provide your order number and clear photos of the issue
Once approved, we will offer a replacement or full refund.
4. Refund Process
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Email us at support@mysavihome.com with your order details.
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Wait for confirmation and return instructions.
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After we receive and inspect the item, we will notify you of the refund status.
Do not return items without prior approval.
5. Refund Method & Processing Time
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Approved refunds will be issued to the original payment method only.
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Refunds are processed within 5–10 business days after approval.
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Processing times may vary depending on your bank or payment provider.
Original shipping fees are non-refundable unless the return is due to our error.
6. Late or Missing Refunds
If you have not received your refund:
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Check your bank account again
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Contact your credit card provider
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Contact your bank
If the issue persists, please email support@mysavihome.com for assistance.
7. Contact Information
For refund-related inquiries:
support@mysavihome.com